Beware of These Houzeo Complaints: Read Before You List
Houzeo is a real estate platform powered by technology. This For-Sale-By-Owner (FSBO) website gives you access to resources and tools normally reserved for real estate agents.
This is a good reason to start your FSBO journey with Houzeo.
But before you use Houzeo, go through some Houzeo complaints. Let us begin with an overview of the company first.
- Top Houzeo Complaint: Some customers find Houzeo’s refund policy stringent. Houzeo does not provide a refund if 14 days have passed after a plan purchase or if the listing is active.
- What Home Sellers Love About Houzeo: Home sellers who have worked with Houzeo have liked its user-friendly technology, customer service, and affordability.
- Houzeo is the Most-Rated FSBO website: Houzeo has a remarkable 4,523 customer reviews online, most of which are positive. The average rating is 4.9 out of 5 which is near-perfect.
What is Houzeo?
Houzeo was established in 2017 to provide Flat Fee MLS listing services in all 50 states in the U.S. It mainly offers services to FSBO home sellers but agent assistance is also available. Homeowners can list their property with Houzeo for as little as $329.
Houzeo provides cutting-edge tech tools to make the listing process for home sellers quick and easy. The best part is that home sellers can complete the entire listing process themselves.
Houzeo offers four listing packages:
- Bronze ($329+): For home sellers who want a low-cost 3-month MLS listing.
- Silver ($399+): For home sellers who want a 6-month MLS listing with showing assistance.
- Gold (379+): For home sellers who want an advanced FSBO MLS package with full assistance.
- Platinum ($349+): For home sellers who want a virtual full-service package with assistance from a licensed broker.
These packages include special features like IntelliList Listing Management, Houzeo Showings, Houzeo Offers Platform, Call-Forwarding, and Virtual Assistance of a Licensed Broker. Features vary as per the location and cost of the package. There are no Houzeo hidden fees.
Usually, home sellers spend hours filling out multiple forms. Houzeo’s tech-enabled tools have streamlined the entire home-selling process. You can save time, effort, and cost to a great extent.
What is Houzeo?
Know more about the platform.
Is Houzeo Legitimate?
Houzeo is a legit real estate company for FSBO home sellers. It is headquartered in New York. The company has more than 4,500 reviews on Google and Trustpilot with an impressive average rating of 4.9 out of 5 stars.
To check Houzeo’s legitimacy as a company, we took a look at the website. The common factors to test legitimacy are location and contact details. Houzeo provides the complete address and contact information on its website. Thus, it is a completely legitimate company with several customer reviews.
» Is Houzeo Legit: Read Further to More
How Does Houzeo Work?
Houzeo is a Flat Fee MLS listing company. You do not need to pay the 3% listing agent commission. Houzeo lists your property on the MLS for a small flat fee, starting from $329. Houzeo provides a powerful dashboard to homeowners who want to sell their property on their own.
You can manage listings, schedule showings, check buyer offers, make counteroffers, and do a lot more via the dashboard. For any queries, you can get in touch with Houzeo customer support.
» How Houzeo Works: Everything You Need to Know
Should You Use Houzeo?
Yes, you should opt for Houzeo’s Flat Fee MLS packages to get your property on the MLS. You can save thousands of dollars and get listed on the MLS within 24 to 48 hours. According to a Bright MLS study, homes listed on the MLS sell faster and for 17% more than off-MLS homes.
Houzeo is 100% online. You can complete the listing formalities in under an hour and look forward to some great offers. Get the benefits of an FSBO sale and MLS listing at the same time with Houzeo.
The majority of Houzeo reviews available online are favorable. However, we have segregated some Houzeo complaints to make you aware of the difficulties that customers have faced in their interactions with Houzeo.
Remarkably, only a handful of the company’s 4,523 reviews are negative. Houzeo always takes complaints seriously and responds quickly with explanations and solutions.
❌ Inconsistent Listing Brokers
We came across a Houzeo complaint from a user who liked Houzeo’s assistance in the listing process but wasn’t happy with the listing agent. The user expressed frustration with the listing agent’s erratic availability throughout the process.
However, Houzeo’s customer support team responded promptly and escalated the issue to the Customer Success Manager on the same day.
Sarah encountered difficulties because the listing agent sent her information that wasn’t on the website. We found only one such review. Sarah’s complaint was resolved and she was completely satisfied with Houzeo’s services and customer support.
❌ Compliance Issue
Robert claimed that Houzeo charged extra fees for non-compliance even though he had submitted the necessary documents. Houzeo quickly gave him a detailed response to settle the issue.
Houzeo is upfront about its non-compliance fee. They do not want home sellers to get penalized for non-compliance and lose whatever they save by listing for a flat fee.
Houzeo has thousands of positive reviews from home sellers that indicate the company’s competence and consistency in serving customers.
You can find Houzeo’s Google reviews and Trustpilot reviews quite easily. Here are some customer reviews about their rewarding experiences with Houzeo. Let’s take a look and find out what they loved about Houzeo.
✅ Houzeo’s Super-Fast Process Impressed First-Time Home Sellers
The simple listing process encourages home sellers to use Houzeo’s platform repeatedly. The quick responses of the customer support team resolve all the queries of home sellers.
Two first-time customers had different experiences while using the platform. Each gave 5-star Houzeo reviews regardless. Here’s what Jimmy and Terry had to say.
✅Houzeo’s Great Customer Service Encouraged Users to List Again
The company’s straightforward process and excellent customer service motivated many sellers to list again. Houzeo’s customer support team is just a call away. Customers can also chat online using the website’s chat box.
In our experience, representatives respond quickly to calls or chats. Some customers used Houzeo more than once, like Ken & Sophia. Let’s have a look at how their experience was.
👍 Home Sellers Keep Recommending Houzeo to Others
We were surprised to see many reviews of Houzeo recommending the company to others. The interface and listing system on Houzeo is user-friendly and accessible.
We learned from customer testimonials that Gen Xers and Baby Boomers are listing with Houzeo. We also encountered first-time users of online platforms for home selling who found Houzeo to be simple and handy.
- Barry liked the simple process and fast results he received for his listing.
- Ben found Houzeo’s website very user-friendly!
- Cyril & Rhett found the Houzeo team responsive and helpful.
Is Houzeo Worth It?
Yes, Houzeo is a good option for home sellers looking to save thousands in real estate commissions.
We couldn’t think of any reason to recommend against using Houzeo, given its excellent rating of 4.9 out of 5 stars. Furthermore, the vast majority of Houzeo.com reviews on the internet are positive, with very few negative ones.
Houzeo’s coverage spans all 50 states, a feat accomplished by only a few other services. Despite the few Houzeo complaints, the company has the most positive online reviews. That is why we recommend listing with Houzeo and seamlessly navigating your real estate transaction.
Frequently Asked Questions
1. How much does Houzeo charge?
You can list your house on the MLS through Houzeo just for $329 . Check out Houzeo's other Flat Fee MLS packages for additional services.
2. Is Houzeo available nationwide?
Houzeo is available in all the 50 states in the U.S and offers cost-effective packages starting at $329.
3. Is Houzeo a good Flat Fee MLS option?
Yes, Houzeo is a good Flat Fee MLS option. The company has done a fair job with its technology and customer service .